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Hyperconnexion numérique au travail : de la compréhension des activités et vécus à la transformation par le théâtre-forum

Ophélie Morand 1, 2, 3
1 INTERACT - Interaction, Technologies, Activités
I3, une unité mixte de recherche CNRS (UMR 9217) - Institut interdisciplinaire de l’innovation
Abstract : Digital connection is essential in today's working world. It allows workers to be fast, efficient and to access a wide range of information. Since 2016, french labour law requires companies to initiate negotiations on the “right to disconnect” for their employees. Indeed, many studies show the risks of extended connection and the consequences of overuse of communication technologies on employees’ wellbeing, work/life balance and collective organization. This awareness of the need for effective regulation of the connection led us to conduct this thesis in ergonomic psychology in three phases. First, we focus on connection practices and uses of technologies in a large company through a quantitative study (questionnaire). We then focus on the actual activity and the lived experiences of connection using Explicitation Interviews with employees (Vermersch, 1994). The aim was to get a first-person perspective to define the elements that lead to what might be termed "over-connection" (a connection that is subjectively experienced as too painful or distressing). The third part explored the effects of the creation of a deliberation space (based on forum-theater technics) on the regulation of collective connection.In conclusion, we propose a discussion about the contributions of this thesis to connection at work knowledge and to the forum-theater method effects, about the perspectives of this work and recommendations for limiting over-connection and developing discussion forums in the companies.
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Ophélie Morand. Hyperconnexion numérique au travail : de la compréhension des activités et vécus à la transformation par le théâtre-forum. Psychologie. Institut Polytechnique de Paris, 2020. Français. ⟨NNT : 2020IPPAT035⟩. ⟨tel-03156942⟩

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